Without prejudice to the generality of the Oshom Bali User Terms & Conditions, the booking for and purchase of products and services through the website are subject to the following additional terms and conditions and other terms imposed by our affiliates from time to time. In respect of the purchase of OSHOM BALI products, please refer to the posted terms and conditions for purchase of such products for additional terms imposed for such services. By effecting a booking for or purchase of any product or service through this website, you agree to be bound by Oshom Bali Conditions of Purchase and the respective affiliates’s terms as the case may be.
Rate is quoted for 02 guests per room per night
Check-in time is at 15:00 hours check-out time is at 12:00 hours
Full pre-payment is required at time of booking and is non-refundable.
You must make payment for the product or service you have requested in full using your selected mode of payment by the indicated due date (where applicable) which you will be notified of. The due date varies for each product or service.
If you fail to make full payment by the relevant due date in respect of a booking of any product and/or service, your booking will be cancelled automatically.
The prices quoted do not include international or domestic air transportation; passport or visa handling; travel insurance; airport and port taxes; items of a personal nature; excess baggage charge, and gratuities, unless otherwise stated. Baggage and personal effects are at owner’s risk throughout their stay. oshombali reserves the right to apply an amendment fee of US$25 per amendment, from the second amendment.
Your credit card details will be passed on to the respective hotels to secure/guarantee your booking. Should a deposit be required, the amount will be debited by oshom bali. Please note that your reservation requests are subject to room availability and confirmation by the hotel. Upon confirmation, you will receive an email from oshom bali with a reference number and the rates confirmed by the hotel when all the components of your reservations have been finalized.
In general, each room rate plan and promotions have its own booking amend and cancellation policy.
Default policy for Booking Amend, Cancellation, and No-Show:
Modifying your booking or cancelling your booking will be subject to the following policy, valid for all seasons. A fee based on a percentage of the total room cost for the nights reserved will be charged as per the following:
• Cancellation made 90 days before = 50 % of the total cost of the room
• Cancellation made 30 days till the day of check in no refund will be issue
• No refund will be issued for No-Show (failure to arrive at our hotel) or Early Departure/Check-Out
Refund policy in details refer to Default Policy, Non-refundable Policy, and Exceptions above. The timing of the refund to your credit card or bank account will depend on each bank system and schedule (normally, it’s up to 14 working days). Oshom Bali does not have any control over how and when the money will be received in your account. However, Oshom Bali will process the refund as soon as it is required.
Late check-out is subject to availability and will not be available if the room has been booked for that day. A 50% charge from the applicable rate (may be different from your previous rate) is applied for late check- out until 6 pm local time. Any extended stay exceeding 6 pm local time will be charged in full rate.
Booking confirmation email, Passport, or valid national ID for domestic guests It is your sole responsibility to obtain a valid visa (where required) and comply with any applicable immigration laws for your entry and stay at your destination.
Please ensure you have a valid passport for the duration of your trip. If you require any further
information on passport or visa requirements, please refer to our website or contact our customer services department for assistance.
The guest of the hotel is responsible for all damages that have occurred in the room or to the hotel equipment and furniture during their stay. If damages occur, Oshom Bali reserves the right to charge the guest of the hotel the full cost of repair or replacement if necessary. The guest of the hotel is obliged to report any damages to the Oshom Bali management immediately. Oshom Bali reserves the right to pursue the guest of the hotel for any additional charges as a result of having to relocate future guests whilst the room is being repaired.
The rates quoted are subject to applicable government taxes and may be changed without prior notice. All rooms are subject to availability at the time of booking.
In the unlikely event that guests have a complaint about the room or its content, it must be reported immediately to Oshom Bali management who will take reasonable steps to resolve the matter. Oshom Bali shall have no liability for any complaints submitted after the completion of the stay. No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, internet, pool filtration systems, air conditioning etc.
As Oshom Bali is a part of the natural environment, there is a chance to encounter animals, insects etc in the room or its surroundings. Oshom Bali is not liable for any discomfort or harm caused by animals, insects etc and such encounters are not cause for refund or rate adjustments.
Our terms and conditions will be regulated and interpreted in accordance with the laws of the Republic of Indonesia, and disputes arising from the terms and conditions and our services will be exclusively submitted to the courts of the Republic of Indonesia.
